We are always looking for self-motivated, creative, multi-disciplinary professionals who thrive in a small company environment.

Working at Aquifer

  • Work at the forefront of healthcare education with the nation’s leading medical educators
  • Collaborative, friendly, and innovative team
  • Salary and benefits competitive in the Upper Valley region
  • Flexible work environment

Working in the Upper Valley

Aquifer is located in Lebanon, New Hampshire in the scenic Upper Valley region – across the street from Dartmouth Hitchcock Medical Center, next door to Hanover and Dartmouth College, and across the river from Vermont. The area offers a friendly, safe lifestyle where people support and care about each other.

New England’s best hiking, skiing, and other spectacular outdoor adventures are just around the corner. The Upper Valley has an active arts and entertainment scene, terrific museums, convenient shopping, great schools, and convenient travel to Boston and New York.

Now Hiring

Aquifer, a non-profit organization delivering online health care education, is seeking a Sales Administrator and Trainer with a 4-month commitment to join our operations team in the Upper Valley Region across from Dartmouth Hitchcock!  

About Aquifer

The Aquifer team’s mission is to transform health care education and learning.  Our online courses are designed by the nation’s leading medical educators to help medical students acquire much-needed critical reasoning, diagnostic, and communication skills. Our products are used by 95% of all US allopathic medical schools, and every year 40,000 students take Aquifer courses and complete over 1,000,000 virtual learning cases.  We are expanding our efforts to assist institutions during the COVID-19 pandemic and need to add to our staff during this time on a virtual basis initially and eventually in our Lebanon office.

Job Summary

The Sales Administrator and Trainer will perform numerous administrative tasks to support the Relationship Management and Support teams, and provide 1 hour onboarding sessions for new health professions education customers.  Must enjoy teaching customers skills that are directly relevant to their immediate success using Aqueduct —  Aquifer’s proprietary online learning system. This is a great opportunity to branch out if you have been a Customer Service Representative who was always the one to explain how things worked to your colleagues.

Sales Administration

  • Acts as administrative interface between Relationship Management team and Support team.  Tracks and follows up with necessary documents related to customer sales and renewals.
  • Performs updates to keep Zoho CRM records are up-to-date, and updates numerous Excel tracking and reporting sheets on a daily basis.
  • As assigned, responds to account-related Zoho Desk support tickets and phone calls with standardized response snippets.
  • As assigned, assists the Relationship Management team with assembling necessary data to provision and onboard new accounts in Aqueduct, working with the Support team.
  • As assigned, assists the Relationship Management team with ensuring that customer quoting and invoicing tasks are completed on schedule, working with the Accounting team.

Onboarding and Training

  • Take handoff from the Relationship Management team to identify specific Account training issues, emailing specific supporting pre-requisite documentation as needed.
  • Schedule and conduct Aqueduct training classes. Schedule online classes for 1-4 users delivering new prepared syllabus.
  • Conduct surveys and evaluations to ensure training is effective.
  • Provide improvements and feedback on training syllabus

Working Hours

8:30 AM – 5:00 PM Monday – Friday.  Occasional evening hours for training West Coast customers may be required.

Skills/Qualifications

  • Bachelor’s in a related field
  • 2+  years previous Sales Support or Customer Service experience required
  • Demonstrated systems-thinking and ability to quickly master new product understanding
  • Proficient in Microsoft PowerPoint, Word, and Excel, Zoom and Google Suite (calendaring in particular).
  • Experience with CRM and Support Ticketing systems
  • Able to work in a fast paced environment and meet deadlines on multiple simultaneous projects
  • Excellent communications and interpersonal skills with professional presentation over Zoom.
  • Higher education admin, e-learning or customer service experience highly desirable

Aquifer, a non-profit organization delivering online health care education, is seeking a Human Resources Administrator & Executive Assistant with a 4-month commitment with potential Full Time to join our operations team in the Upper Valley Region across from Dartmouth Hitchcock!

About Aquifer

The Aquifer team’s mission is to transform health care education and learning.  Our online courses are designed by the nation’s leading medical educators to help medical students acquire much-needed critical reasoning, diagnostic, and communication skills. Our products are used by 95% of all US allopathic medical schools, and every year 40,000 students take Aquifer courses and complete over 1,000,000 virtual learning cases.  We are expanding our efforts to assist institutions during the COVID-19 pandemic and need to add to our staff during this time on a virtual basis initially and eventually in our Lebanon office.

Job Summary:

The Human Resources Administrator/Executive Assistant will perform multiple HR administrative tasks to include support of staff and volunteer recruiting, onboarding and training, confidential employee recordkeeping, benefits administration as well as general administrative support to executives of the organization as needed.

Initial Responsibilities:

  • Supports hiring managers and contract recruiters in administrative aspects of recruiting including researching job descriptions, competitive salary levels, coordinating and calendaring interview and reference checks, and assisting as assigned in offers.
  • Assists the CEO in developing, managing and maintaining a volunteer program.
  • Assists managers in onboarding new employees by coordinating and calendaring, providing orientation information packets; reviewing company policies; gathering withholding and other payroll information; explaining and obtaining signatures for benefit programs.
  • Assists in collecting required information for IT onboarding and coordinating with IT on setup progress so the correct equipment and software is available at start date.
  • Works with Conferences and Events managers to develop and execute effective virtual team learning and communications environment (Zoom)
  • Supports managers and CFO in maintaining confidential human resources records by documenting new hires, job changes, terminations, changes in job classifications, merit increases; tracking vacation, sick, and personal time.  Organizes and provides reporting. Researches and monitors compliance with all federal, state and local laws. 
  • Supports CFO and staff accountant by owning the time reporting and bi-weekly payroll review and submission with outside payroll providers.
  • Administers recordkeeping for medical insurance, disability programs by advising employees of eligibility; providing application information; helping with form completion; verifying submission; notifying employees of approvals.
  • Accomplishes human resources department and organization mission by completing assigned special projects  as needed directed by CEO & CFO. Projects will include independent research into competitive best practices and providing actionable recommendations, as well as implementing new processes and procedures.
  • Providing general administrative support to the CEO and CFO as needed.

Skills/Qualifications:

  • Bachelor’s in a related field
  • 1-3 years of relevant experience 
  • Proficient in Microsoft PowerPoint, Word, and Excel, Zoom and Google Suite (calendaring in particular).
  • Experience with human resources systems including employee recordkeeping, time accounting, payroll and insurance benefits administration
  • Able to work in a fast paced environment and deliver on multiple simultaneous project priorities
  • Excellent communication, organizational and interpersonal skills.
  • Confident and works well in a team environment or individually; comfortable working effectively with remote employees.

Aquifer is seeking an Assessment Coordinator to join our Curriculum Operations Team to provide excellent assessment services and customer support, as well as to contribute to the development and maintenance of Aquifer’s assessment products for health professions students. Our ideal candidate will have a strong drive to enhance the customer experience, an ability to build and maintain strong professional relationships, an ability to set priorities and meet deadlines, and strong attention to detail. You will work with our motivated staff and leading medical educators from around the country to ensure that our assessment services and products are high-quality.

Aquifer

Aquifer is dedicated to delivering the best health care education through collaborative development and research into innovative, high-impact virtual teaching and learning methods. We offer virtual patient cases designed by the nation’s leading medical educators to help students in their third year of medical school acquire much-needed critical reasoning, diagnostic, and communication skills. In use at 95% of all US allopathic medical schools, each year more than 40,000 students take Aquifer courses and complete over 1,000,000 virtual learning cases.  The Aquifer team is committed to the mission of transforming healthcare education and learning.  

Responsibilities

Work with Aquifer’s Curriculum Operations Team to provide excellent Aquifer assessment services and customer support:

  • Set up exams and provide exam results within two business days.
  • Provide testing policies and procedures to customers as needed.
  • Staff customer Help Desk to provide assistance troubleshooting common technical errors and answer questions on assessment procedures.
  • Provide coverage for technical Help Desk, as needed.
  • Report software bugs.
  • Update customer support documentation.
  • Collect customer satisfaction data.

Work with Aquifer’s Curriculum Operations Team to contribute to the development and maintenance of Aquifer’s assessment products:

  • Assist with the development of exam templates.
  • Perform exam data collection and pre-set calculations.
  • Regularly test the exam system to ensure proper function and scoring accuracy. 
  • Coordinate Aquifer’s assessment development and maintenance processes: 
    • Populate question-writing materials
    • Schedule meeting space and online video conferencing
    • Coordinate contributor reminders, contracts, & acknowledgements
    • Copy-edit updates, track related metadata, and upload new content into the system
    • Document progress
  • Assist in tracking resources for specific assessment initiatives.
  • Implement project management plans when needed on specific assessment initiatives.
  • Assist with testing new software development and ensuring scoring accuracy, as needed.
  • Assist in implementing pilot testing, as needed.

Experience

  • Bachelor’s degree and a minimum of two years of relevant professional experience in a digital production environment providing customer service and technical content support. Online education experience is a plus.
  • Excellent verbal and written communication skills and a strong drive to enhance the customer experience.
  • Ability to work in a fluid and fast-paced environment with shifting priorities and demonstrated ability to set priorities and meet deadlines.
  • Strong attention to detail.
  • Demonstrated ability to build and maintain strong professional working relationships, including with authors and editors working remotely.
  • Proofreading and editing experience, familiarity with medical terminology a plus.
  • Digital publishing experience, such as the use of WordPress, Drupal, or other content management systems, basic experience with image editing, Google Docs, and project management systems. A love of (or at least an affinity for) spreadsheets.
  • Ability to manage highly confidential and sensitive information and data.
The Work Environment 

Aquifer strongly values diversity and the inclusion of people from a wide range of backgrounds and experience, recognizing that such diversity will enrich our culture and is likely to strengthen our ability to fulfill our organization’s mission.  

This position will generally work in an office environment with substantial time spent in front of a computer screen and interacting with staff, both on site and virtually. The ability to work remotely in this position will be limited. Some local and longer distance travel by car and plane may be necessary to fulfill the responsibilities of this position. This position will require the physical and mental ability to work independently and to interact successfully with a wide range of employees, contractors, and advisors. Aquifer staff share a common philosophy which we demonstrate by being professional, team players, action oriented, transparent, honest, resilient, patient and unflappable.